We understand that sometimes customers can select the wrong size, or can't get to visit us in order for us to help them select the right item and sometimes you may just simply need to exchange to a more appropriate fitting size. so we offer the following service for online transactions:

Exchanges.

If you need to exchange your purchase, please

1, Return your item to us within 7 days to the address on your invoice.

2, Please make sure you enclose your original copy invoice so we can link the goods with your original transaction. 

3, We will make a refund, provided the goods are returned in perfect condition and in their original packaging and have not been used for purpose.

4, We will credit the funds back to your account, so you can then go back online and select your new order requirements.

Returns.

If you are not happy with your purchase,

1, Please return your item to the address on your invoice within 7 days enclosing your original invoice.

2, We will make a refund, provided the goods are returned in perfect condition and in their original packaging and have not been used for purpose.

3, Please note returns can take up to 30 days to action.

Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence. Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal mail/Parcel force, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.

Special order items are exempt from refund or exchange as all items have been made specifically to meet customer order.

Cancellations.

For special order dresses you have 7 days from the date of order to cancel your contract, after which time your goods will be put into production, any cancellation after the 7th day of order will result in a cancellation charge that is subject to the status of your order.  At the point where goods are already partially manufactured cancellation is not possible.

All sales conform U.K law